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2 Year Weiss Watch Company Warranty


This Weiss Watch Company timepiece is warranted for a period of two (2) years from the original date of purchase under the terms and conditions of this warranty. The Weiss Watch Company warranty covers materials and manufacturing defects for the timepiece. A copy of the receipt is required for proof of purchase and warranty dating. 

The warranty does not cover:
  • Crystal damage
  • Case damage 
  • Dial damage
  • Water damage or condensation
  • Damage from drops or impacts
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear due to improper handling
  • Damage by accident, negligence of persons other than authorized Weiss Watch Company sales or services agents, unauthorized service, unauthorized sales, or other factors not due to defects in materials or workmanship
  • Unauthorized sales or service
  • Shipping fees
  • Straps and accessories
  • Damage in transit
  • Received unsafely and insecurely without a cardboard box (i.e. shipped in an envelope or loose inside a package)
  • Paid service
Warranty determination is at the sole discretion of Weiss Watch Company.

If you decline the determination, we will return it to you without servicing the timepiece.

If your timepiece is not shipped with the required items, it will sit in the workshop until the required intake materials and payment are received.

Please insure the value of your goods when shipping back to Weiss Watch Company and safely and securely package your timepiece inside of a box.

Our warranty is not applicable for items lost or damaged in transit, so we recommend using a reputable shipper. Our warranty is void if the timepiece is not shipped to us safely and securely within a box. Please be careful when packing merchandise to avoid damaging items.

Straps: Damage to straps is not covered under warranty. Just like our timepieces, our Horween leather straps require proper care and attention also. Leather is a living material that is both sensitive and delicate. Please note that exposure to moisture, skin care products, chemicals, heat, water, or indelicate handling may accelerate the aging of your watch strap. As a rule, leather straps last between 6 and 9 months.
 
*Water Damage:  In order to best protect the movement from moisture, please ensure that the crown is always fully closed and against the case after setting the time or adjusting its functions. If water accidentally seeps inside the case, you notice traces of moisture, or see visible rust, please reach out to us as quickly as possible to service your timepiece. After contact with seawater, please rinse your timepiece in freshwater.  Avoid taking timepieces into hot tubs, steam rooms, or saunas. Each timepiece leaves the Weiss studio fully water resistant, but water damage is not covered under warranty as the water resistance of a timepiece is not a permanent characteristic and can be affected by the external environment and wear and tear. This is not a dive watch, and as such, we do not recommend participating in water sports activities while wearing this timepiece.
Schedule a repair on our service page.