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Service


Regular price $450.00

At this time, we are only able to perform warranty repairs due to COVID. If your timepiece is possibly not a warranty repair, please take it to your local watchmaker.

Please take a moment to fill out the information below regarding the specifics of your service inquiry. Please note: all fields are required.



By clicking the checkbox below, you confirm you understand and agree to our Repair Policy. You will receive an email with further instructions on how to ship the timepiece into us once the intake form has been received.

  Complete Maintenance Service (Year 3-5)

After 3-5 years, the mechanical movement can begin to show decreasing accuracy. This is due to evaporation of lubrication in the movement gear train and escapement. The Complete Maintenance Service is a paid service that is recommended at this interval and is a comprehensive service that restores your timepiece to its best possible state. This process, which takes 8-12 weeks to complete, includes:

  • Separation of the movement from the case
  • Separate hands and dial from movement
  • Complete disassembly of movement
  • Pre-cleaning of movement parts
  • Inspect all parts of movement and repair or replace worn or damaged parts as required
  • Ultrasonic cleaning of disassembled movement parts
  • Assemble and lubricate movement to proper specifications
  • Fit dial and hands to movement
  • Test and regulate movement before casing up
  • Complete disassembly of case parts
  • Refinishing of case parts
  • Ultrasonic cleaning of case parts
  • Re-assemble case with all new gaskets and seals
  • Mount movement in case
  • Control movement functions and regulation of timing
  • Complete case up and perform complete water resistance testing
  • Final inspection quality control

This service is required for any timepieces with broken crystals, damage to the dial or case, water damage, and dropped timepieces.

Water Resistance Service (Year 1)

A water resistance service is ideally performed every year, to ensure the proper function of your timepiece by checking and restoring water resistance and maintaining the integrity of the case parts and movement. This process, which takes 8-10 weeks to complete, includes:

  • Perform complete water resistance testing
  • Timepiece evaluation for additional service recommendations
  • Optional disassembly of case parts
  • Optional refinishing of case parts
  • Optional ultrasonic cleaning of case parts
  • Optional replacement of all gaskets and seals
  • Optional control movement functions and regulation of timing
  • Final inspection and quality control

Diagnostic Testing

Diagnostic testing is to determine unknown issues, including issues that may possibly be under warranty. Please read our warranty policy thoroughly before sending your timepiece into us.

Warranty & Care

Natural Horween Leather Strap

Natural Horween Leather Strap

Regular price $180.00