Service & Support
Every Weiss timepiece is engineered and built with exceptional manufacturing and watchmaking expertise to ensure a long life of service. With proper care and regular maintenance, your timepiece will run with perfect precision and reliability for generations. We pride ourselves on building finely crafted timepieces using the highest quality materials, and are one of very few watchmakers that retain complete resources to perform all necessary maintenance service and care for every timepiece produced. To schedule a maintenance service please contact Weiss Watch Company.
Remove your watch from your wrist when setting or winding for ease of manipulating the crown. For a manual winding timepiece, it is best to wind it every day at the same time regardless of power reserve, in order to keep the mainspring taut and provide the greatest level of torque for the highest level of accuracy. Even if not being worn, a mechanical watch should be wound at least once a month. To wind, turn the crown clockwise until it resists further winding without forcing it further.
To protect the movement from moisture, ensure that the crown is always pushed back in fully after setting the time. After exposure to seawater, your watch should be rinsed carefully with room temperature water and dried with a soft cloth. To maintain water resistance, avoid contact with harsh chemicals, heat or pressure in hot tubs, chlorine, and products such as lotions or perfumes as these can damage the integrity of the seals. Water resistance testing should be performed at least once per year if your timepiece is regularly exposed to wet environments. The water resistance of a timepiece is not a permanent characteristic and can be affected by the external environment and wear and tear. Our canvas straps are waterproof and can be rinsed in clean freshwater and air-dried. Leather straps are finely crafted from natural materials and should not be exposed to water or liquids that may damage them and cause premature wear.
Avoid placing your watch on or near electronics that contain magnets or can generate powerful magnetic fields (i.e. speakers, televisions, x-ray equipment). Avoid thermal or other types of unnecessary shocks. Avoid excessive heat or excessive cold. The mechanical movement is designed to withstand temperatures between 14°F and 104°F. Outside this range of temperatures, lubricants in the movement can be damaged.
Water Resistance Service (Year 1)
A water resistance service is ideally performed every year, to ensure the proper function of your timepiece by checking and restoring water resistance and maintaining the integrity of the case parts and movement. This process, which takes some weeks to complete, includes:
- Perform complete water resistance testing
- Timepiece evaluation for additional service recommendations
- Optional disassembly of case parts
- Optional refinishing of case parts
- Optional ultrasonic cleaning of case parts
- Optional replacement of all gaskets and seals
- Optional control movement functions and regulation of timing
- Final inspection and quality control
Complete Maintenance Service (Year 3-5)
After 3-5 years, the mechanical movement can begin to show decreasing accuracy. This is due to evaporation of lubrication in the movement gear train and escapement. The Complete Maintenance Service is a paid service that is recommended at this interval and is a comprehensive service that restores your timepiece to its best possible state. The Complete Maintenance Service and replacement parts are covered by a two-year warranty. This process, which takes 8-10 weeks to complete, includes:
- Inspection and diagnosis
- Separation of the movement from the case
- Separate hands and dial from movement
- Complete disassembly of movement
- Pre-cleaning of movement parts
- Inspect all parts of movement and repair or replace worn or damaged parts as required
- Ultrasonic cleaning of disassembled movement parts
- Assemble and lubricate movement to proper specifications
- Fit dial and hands to movement
- Test and regulate movement before casing up
- Complete disassembly of case parts
- Optional refinishing of case parts
- Ultrasonic cleaning of case parts
- Re-assemble case with all new gaskets and seals
- Mount movement in case
- Control movement functions and regulation of timing
- Complete case up and perform complete water resistance testing
- Final inspection quality control
To schedule a maintenance service please contact Weiss Watch Company.