Service + Support

  • Products

    Every Weiss timepiece is engineered and built with exceptional manufacturing and watchmaking expertise to ensure a long life of service. With proper care and regular maintenance, your timepiece will run for generations. We pride ourselves on building finely crafted timepieces using the highest quality materials, and are one of very few watchmakers that retain complete resources to perform all necessary maintenance service and care for every timepiece produced. To schedule a maintenance service please use our service page.

  • Everyday Care


    Remove your watch from your wrist when setting or winding for ease of manipulating the crown. For a manual winding timepiece, it is best to wind it every day at the same time regardless of power reserve, in order to keep the mainspring taut and provide the greatest level of torque for the highest level of accuracy. Even if not being worn, a mechanical watch should be wound at least once a month. To wind, turn the crown clockwise until it resists further winding without forcing it further.

    Water Resistance

    To protect the movement from moisture, ensure that the crown is always pushed back in fully after setting the time. After exposure to seawater, your watch should be rinsed carefully with room temperature water and dried with a soft cloth. To maintain water resistance, avoid contact with harsh chemicals, heat or pressure in hot tubs, chlorine, and products such as lotions or perfumes as these can damage the integrity of the seals. Water resistance testing should be performed at least once per year if your timepiece is regularly exposed to wet environments. The water resistance of a timepiece is not a permanent characteristic and can be affected by the external environment and wear and tear. Our canvas straps are waterproof and can be rinsed in clean freshwater and air-dried. Leather straps are finely crafted from natural materials and should not be exposed to water or liquids that may damage them and cause premature wear.

    Other Recommendations

    Avoid placing your watch on or near electronics that contain magnets or can generate powerful magnetic fields (i.e. speakers, televisions, x-ray equipment). Avoid thermal or other types of unnecessary shocks. Avoid dropping timepiece or hitting it. Avoid excessive heat or excessive cold. The mechanical movement is designed to withstand temperatures between 14°F and 104°F. Outside this range of temperatures, lubricants in the movement can be damaged.