free shipping + returns

Returns & Exchanges

Weiss Watch Company offers free domestic shipping and free domestic returns with all timepieces.

We will provide an exchange or refund for returns that are authorized and received within 14 days of receipt, provided merchandise has not been worn, altered, is special ordered or purchased on sale. Returns of final sale items will not be accepted. In order to process a return or exchange, please email for a Return Authorization and prepaid label. We want to ensure our customers receive the best product. If the item looks like something you would not want to receive as new, please be considerate of us as a small business and do not request a refund on the item.

Upon receipt of the return with the watch or item in new condition, a credit or refund will be issued.

Please be careful when unpacking and repacking merchandise to avoid damaging items. If the watch is not packed safely and securely within a box, we cannot accept a return or exchange.